Privacy Notice (Members)
Last update 19/Nov/2024
With regard to The Real Reward (the “Real Reward App”) and the Real Reward website www.therealreward.com (the “The Real Reward Web”), Combo Power International Co., Ltd. (the “Company”), the provider of the The Real Reward App and The Real Reward Web, respects your privacy.
The following notice outlines the policies related to orders, purchases, and payment methods when using The Real Reward App and engaging with the Company’s services.
Table of Contents
1. Notice
1. 1 Orders
The Real Reward App does not support online orders or purchases. Users are required to visit physical store locations to place orders and purchase items directly. Since all transactions occur in-store, the app does not process returns or refunds. Refunds, if applicable, will be handled directly by the store and refunded from the store’s account. Additionally, the Company does not provide delivery services; users must collect purchased items from the store.
1. 2 Payments
Users can select from several payment options provided by the store. These include cash payments or Mobile Banking, and KHQR.
2. Benefits
Members agree and acknowledge that the benefits provided by the Company to each Member may vary depending on individual purchase history, the type of product promotions, and/or the Company’s marketing policies.
3. Product Returns and/or Points
3.1 Members agree and acknowledge that if a product is returned, the points earned from the returned product, as well as any premium items redeemed using those points, must also be returned to the Company. If the premium items cannot be returned in their original condition, Members agree to reimburse the Company in cash for the value of the premium items.
3.2 Members agree and acknowledge that if points are used as a discount for purchases at partner stores specified by the Company, and if any of the items from that transaction are returned, the points used as a discount will not be refunded.
4. Points Accumulation from Purchases of Products and/or Services
4.1 Members agree and acknowledge that points can only be accumulated by presenting their The Real Reward identification at the designated point of service as specified by the Company.
4.2 Members agree and acknowledge that the accumulation of points from purchases of products and/or services is subject to the Company’s promotional campaigns for each product type and/or the Company’s marketing policies.
5. Redeeming or Receiving Benefits
Members agree and acknowledge that they must use The Real Reward App each time they wish to redeem or receive any benefits from the Company or other partner store. If The Real Reward App is presented after a transaction has been completed, Members agree to forfeit the right to those benefits.
6. Cancellation
6.1 Members agree and acknowledge that the Company reserves the right to reject membership applications or cancel memberships without providing a reason for the rejection or cancellation. In such cases, submitted documents will not be returned. If a Member wishes to cancel their membership, they may do so by contacting the Call Center at 069 – 623 – 547.
6.2 In the event that a Member requests cancellation of their membership:
(a) The Member agrees and acknowledges that the Company requires up to 30 days to process the cancellation request. This period allows for the deletion or destruction of personal data or ensuring that such data is no longer identifiable as personal data. The Company will also notify relevant parties involved in the process. If the volume or complexity of the personal data necessitates additional time, the Company may exceed the 30-day timeframe and will notify the Member in advance. To ensure security and efficiency, the Company may contact the Member for further information to verify their identity or expedite the data deletion process.
(b) The Member agrees and acknowledges that they will not be able to reapply for membership within 180 days of cancellation unless otherwise determined by the Company.
7. Disputes or Fraud
7.1 In the case of disputes regarding points earned through membership, Members agree and acknowledge that the Company has the authority to review and adjust points retroactively within a 180-day period. The Company’s decision shall be final.
7.2 If any fraudulent activity, forgery, or misconduct is discovered in the accumulation of points, redemption of premium items, or use of benefits, whether wholly or partially, or if the Member permits others to commit such actions, the Member agrees and acknowledges that the Company has the right to refuse the transfer or granting of any Member benefits.
8. Modifications, Revisions, or Additions
8.1 Members agree and acknowledge that they are bound by the terms and conditions of membership in effect at the time of application, as well as any subsequent modifications or revisions. The Company will notify Members of changes in writing through the The Real Reward App, the website, or any other communication channels.
8.2 Members agree and acknowledge that the Company reserves the right to modify membership terms, premium item redemption processes, benefits, and privileges without prior notice. In the event of disputes, the Company’s decision shall be final.
9. Intellectual Property
9.1 Members acknowledge that the intellectual property contained within the app is the exclusive property of the Company. Members are prohibited from transferring, licensing, copying, or allowing others to use these rights in any manner other than for the purpose of using the app. Any violation of this provision will give the Company the right to take legal action against those who infringe upon the Company’s intellectual property rights.
9.2 Members acknowledge that allowing others to hold or use their devices constitutes the termination of the Company’s protection measures intended to prevent data loss or unauthorized transactions. The Company will not be held responsible for any errors or issues arising from such actions unless required by applicable laws or court orders to disclose or amend the affected data. If any violations are detected, Members must report them within 30 days.